General Questions
Answers to all your questions about tvb99
From deposits to the VIP program, mobile experience, and responsible gaming — you will find straightforward answers to any question you have, all in one place.
Your questions, our answers
Whether you are new to tvb99 or a seasoned player, having questions is perfectly normal. On this page we have organized the most frequently asked questions into four sections: responsible gaming, deposits, mobile use, and the VIP program. Every answer is written in plain language so you can quickly find what you need. If you cannot find an answer to your question, you can reach us via our 24/7 live chat or email.
Responsible Gaming
You must be at least 21 years old to participate at tvb99. You are required to confirm your age when creating an account. Account registration or gaming by minors is strictly prohibited. Use parental control software to keep younger family members away from this site. We are committed to ensuring a safe and responsible gaming environment.
Yes, tvb99 offers cooling-off and self-exclusion options. The cooling-off option lets you take a short-term break, while self-exclusion allows you to temporarily deactivate your account for a longer period. To use either service, contact our 24/7 live chat or support email — the team will assist you promptly.
Absolutely. You can set daily or weekly deposit limits so that no more than a set amount can be deposited. This is an effective way to stay within your budget while playing. Contact the support team to set or change your limits. Reducing a limit takes effect immediately; increasing one may take a little time.
If you feel you are losing control of your gaming, contact our support team directly — they will assist you with full confidentiality. You can also talk to a family member or a trusted friend. For more details on responsible gaming, visit our responsible gaming page.
Gaming is a form of entertainment — not a source of income. Playing beyond your budget can create financial and mental stress. tvb99 believes that staying within your limits is the foundation of an enjoyable gaming experience. Do not bet more than you can afford, avoid chasing losses, and take a break when needed.
Deposits
The minimum deposit at tvb99 is ৳500 — this applies to all payment methods. Whether you deposit via bKash, Nagad, or Rocket, the minimum stays the same. Your first deposit also gives you the opportunity to claim a 200% bonus.
Most deposits are credited to your account instantly. In some cases, there may be a slight delay due to network congestion. If more than 15 minutes have passed, take a screenshot of the transaction and contact us via live chat. Having your transaction ID or reference number on hand will help resolve the issue faster.
tvb99 does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, or Rocket) may deduct a small service charge according to their own policies. These charges are entirely governed by the respective payment method's own terms — they have nothing to do with tvb99.
tvb99 currently supports three mobile payment methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank. All three methods have a minimum deposit of ৳500, and the process is fast and secure.
Log in to your tvb99 account, go to the deposit option, and select bKash. Use the bKash app to "Send Money" to the indicated number and enter your tvb99 user ID in the reference field. Once the payment is complete, submit the transaction ID on the site — your balance will be updated shortly.
The minimum withdrawal amount is ৳800. After submitting a request, the funds generally reach your bKash, Nagad, or Rocket account within 15 minutes to 2 hours. It may take slightly longer during peak hours, but if it exceeds 2 hours, contact support.
Mobile Use
First, clear your browser cache. On Android, open Chrome and go to Settings → Privacy → Clear browsing data, check "Cached images and files", and delete. On iPhone, you can clear the cache in the same way from Safari Settings. Reloading the page after this usually resolves the issue.
tvb99 works on all modern smartphones, tablets, and desktops. The site runs smoothly on both Android and iOS. The best experience is on Chrome, Firefox, Safari, and Edge. No separate app download is needed — just open your browser and play directly.
Yes, easily. On Android Chrome, after opening the site, tap the three-dot menu in the top right corner and select "Add to Home screen". On iPhone Safari, tap the share icon and select "Add to Home Screen". A tvb99 icon will then appear on your home screen, and you can access the site with a single tap, just like an app.
If the connection drops, the game will pause temporarily. Once your internet is restored, refresh the page — most game sessions will resume from where they left off. Active bet data is kept safe on the server, so there is no risk of losing a bet due to a connection issue. If this happens repeatedly, let support know.
Yes, all tvb99 game categories — slots, cricket betting, roulette, fishing games, and live casino — are fully available on mobile. The site is designed mobile-first, so navigation is easy and gameplay is smooth even on smaller screens.
VIP Program
tvb99 has five VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback increases at each tier — starting from 0.3% at Bronze up to a maximum of 1.5% at Diamond.
Playing regularly and actively using the platform is what moves you to the next VIP tier. The system automatically reviews your tier based on your gaming activity. The more you play, the faster you advance — from Bronze to Silver, then Gold, Platinum, and all the way up to Diamond.
Cashback is calculated each week at a set rate based on your total bets. For example, at the Silver tier you can receive up to 0.6% cashback. At the end of the week, this amount is automatically added to your account. Cashback may be directly withdrawable or usable in games — contact support for details.
Higher VIP tiers come with several special benefits. These include priority support, exclusive promotional offers, bonus opportunities, and a personalized gaming experience. Diamond tier members get up to 1.5% weekly cashback and also have the opportunity to participate in special events.
Yes, as soon as you open an account at tvb99 you become part of the VIP program and start at the Bronze tier. From your very first deposit, you have the opportunity to earn up to 0.3% weekly cashback. Keep playing and move up to higher tiers to enjoy even more benefits.
Still have questions? We are ready to help
If you could not find the answer to your question here, the tvb99 support team is available 24 hours a day, 7 days a week. Assistance is available in both Bengali and English.
Live Chat: start from the bottom of any page
Email: [email protected]