Your Privacy Is Our Responsibility

1. Introduction & Overview

tvb99 is a safe and reliable online gaming platform for players in Bangladesh. We believe that every user's privacy is a fundamental right. This Privacy Policy describes how tvb99 collects, stores, uses, and protects your personal information.

This policy applies to all services, websites, and applications of tvb99. By using our platform, you agree to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

This policy may be updated from time to time. In the event of important changes, we will notify you at your registered email address. We advise you to review this page regularly so that you stay informed about the latest information.

2. What Information We Collect

tvb99 collects various types of information to provide and improve its services. The categories of information collected are described in detail below.

2.1 Registration & Identity Information

When you open an account at tvb99, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Your chosen username and password (stored in encrypted form)

2.2 Financial Information

To facilitate deposits and withdrawals, we collect certain payment-related information. This includes:

• Mobile banking numbers (bKash, Nagad, Rocket)
• Transaction history and amounts
• Financial institution details (where applicable)

Important: tvb99 never stores your full payment account password or PIN.

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Game play history and duration
• Bet amounts and outcomes
• Bonus usage and wagering progress
• Preferred game categories and statistics

2.4 Technical Information

To ensure the security and functionality of our platform, we automatically collect:

• IP address and device information
• Browser type and operating system
• Login date, time, and location
• Cookies and session data

3. Purpose of Data Use

tvb99 uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unauthorized activities.

• Account Management: To create, verify, and maintain your account
• Identity Verification: To prevent fraud and ensure platform security
• Transaction Processing: To accurately process deposit and withdrawal requests
• Customer Support: To resolve your issues via 24/7 live chat and email
• Bonuses & Promotions: To process eligible bonuses and offers for you
• Responsible Gaming: To identify unusual gaming behaviour and provide necessary support
• Legal Compliance: To comply with applicable laws and regulations
• Platform Improvement: To make your experience easier and more enjoyable
• Communication: To inform you of important updates, security alerts, and policy changes

4. Information Sharing & Disclosure

tvb99 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our platform, we work with trusted technology and payment providers. These partners receive only the information necessary to deliver specific services and they operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to competent authorities in the case of court orders, investigations, or legal obligations. In such disclosures, we always endeavour to protect the interests of our users.

4.3 Fraud & Security

Relevant information may be shared with the relevant authorities or industry bodies to prevent fraud, money laundering, or any other unlawful activity.

4.4 Business Changes

In the event of a change in ownership or structure of tvb99 (such as a merger or acquisition), your information may be transferred to the new entity. You will be notified in advance in such cases.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the tvb99 website. Cookies are small data files stored in your browser that help our platform operate more effectively.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage and improve services.

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling certain cookies may cause some features of our platform to not function properly.

6. Data Protection Measures

tvb99 follows the highest industry standards in protecting your personal information. Our security infrastructure consists of the following layers:

6.1 Technical Protection

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted
• Data Encryption: Sensitive information is stored using advanced encryption algorithms
• Firewall & Intrusion Detection: Multi-layered protection to prevent unauthorized access
• Two-Step Verification: Two-step login verification option for additional security

6.2 Organisational Protection

• Regular privacy and security training for staff
• Access to data limited on a need-to-know basis
• Adherence to strict internal policies and procedures
• Regular security audits and reviews

6.3 Steps in Case of a Data Breach

If a data security breach occurs, tvb99 will notify affected users as soon as possible and take the necessary steps to limit the damage.

7. Your Rights

Every user of tvb99 enjoys the following rights regarding their personal information:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will provide this information within a reasonable time of receiving your request.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request corrections. This can be done through account settings or by contacting our support team.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specific period due to legal obligations or our legitimate business interests.

7.4 Right to Restrict Processing

You may request the restriction of processing of your information in certain circumstances, such as when the accuracy of the information is in dispute.

7.5 Right to Object

You may object to certain uses of your information, particularly regarding marketing communications. In this case, please contact our support team.

To exercise these rights or if you have any questions, contact us at [email protected].

8. Protection of Minors

tvb99 strictly prohibits persons under the age of 21 from opening an account or using our services. This is a platform for persons aged 21 and above only.

We do not knowingly collect any personal information from minors. If we become aware that a minor has provided us with information, we will immediately delete that information and close the relevant account.

If a parent or guardian believes that their child has opened an account on our platform, please contact us immediately.

9. Third-Party Services & Links

The tvb99 platform uses software from various leading game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to operate games. These providers follow their own privacy policies.

For payment processing, we use the services of bKash, Nagad, and Rocket. These payment providers independently manage their users' information and follow their own privacy policies.

If our website contains any third-party links, the privacy policies of those sites are outside tvb99's control. We advise you to read the privacy policy of any other website before visiting it.

10. Policy Changes

tvb99 reserves the right to update or change this Privacy Policy at any time. Changes will take effect as soon as they are published on this page.

For significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address
• The "Last Updated" date at the top of the page will be changed
• A notice about important changes may be shown when logging into the platform

If you continue using our services after the changes, you will be considered to have accepted the updated policy. If you do not agree with the changes, please close your account and contact us.

10.1 Data Retention Period

tvb99 stores your information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, some information may be retained for a specified period for legal purposes.

11. Contact Us

If you have any questions, comments or concerns about this privacy policy, please contact our support team. We are always ready to answer any questions you may have.

It is recommended to send formal data protection requests via email, as this ensures proper documentation of your request.